English for Customer Care Student's Book with MultiROM

Oxford University Press
66,00 Lei
Momentan indisponibil
Cod Produs: SKU27518 Ai nevoie de ajutor? 0752114114
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Category: Business >> Skills >> Listening and Speaking

English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.

Key Features of the Book
* A broad range of material presenting language in context
* Customer focus extra boxes with tips and key language for dealing effectively with customers
* Stimulating role-plays for pairwork tasks
* STARTER section at the beginning of each unit with warm-up and awareness-raising activities
* OUTPUT section at the end of each unit with topics for discussion and reflection
* Appendix including an answer key, transcript, A-Z wordlist and a glossary of useful phrases and vocabulary

Key Features of the MultiROM
* Realistic listening extracts
* Interactive exercises to practise the language of customer care

Nr. pagini: 80

ISBN: 9780194579063

Format: 26x20 cm

An aparitie: 2007

Editie: Brosata/Lucioasa

Limba: Engleza

Autori: Rosemary Richey

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